Troubleshooting & root-cause analysis
For recurring, intermittent, or poorly understood problems that need more than a reboot and a guess.
Oklahoma City technical troubleshooting & IT consulting
Find the actual problem.
When an issue keeps coming back, vendors blame each other, or nobody understands the network, I look across the whole environment to identify what is happening and give you a clear path forward.
Independent technical perspective for small businesses. Emergency support is available too.
Technical problems, not ticket volume
Work through the problem instead of working around it.
I help small businesses investigate the systems between the obvious symptoms: networking, Wi‑Fi, firewalls, cabling, servers, internet service, VoIP, cloud services, and vendor handoffs.
Network & connectivity
Switches, firewalls, VLANs, VPNs, ISP handoffs, cabling, routing, shared resources, and the mystery box in the closet.
Wi‑Fi, VoIP & cloud services
Unreliable coverage, dropped calls, remote access, Microsoft 365, DNS, identity, and the dependencies that affect daily work.
Infrastructure assessments
Get an independent view of what you have, what is risky or unclear, and which improvements are worth addressing first.
Vendor coordination
Bring technical clarity to conversations with ISPs, phone providers, software vendors, installers, and equipment support.
Cleanup, upgrades & implementation
Document, stabilize, and improve an environment—then help implement practical changes with a clear plan.
Infrastructure assessments
Know what you have before you spend more on it.
An assessment is useful when the environment has grown without a plan, changed hands, or simply has not been reviewed in years. It can also give you an informed second opinion before a major purchase or proposed upgrade.
- Map the environment.Review the network, connectivity, core services, equipment, documentation, and the practical points of failure.
- Identify the gaps.Separate urgent risks from improvements that can wait, with plain-English explanation of why they matter.
- Build a workable plan.Get documented findings and prioritized next steps—not a vague recommendation to replace everything.
How it works
Start with the facts.
Tell me what is happening, who is affected, what has already been tried, and which vendors or systems are involved. I’ll determine whether the next step is remote troubleshooting, an on-site review, vendor escalation, or a focused assessment.
The goal is not to create more process. It is to understand the environment, isolate the cause, and leave you with a sensible next move.
About Zeke
Technical depth without the jargon.
I bring more than eight years of professional IT experience, including network administration and engineering work, plus a much longer hands-on interest in how technology works. I am comfortable tracing issues across the boundaries between networks, devices, cloud platforms, and the vendors responsible for them.
Zeke Does IT is for owners and managers who need an experienced technical perspective—not pressure to buy a managed-services contract or equipment they do not need.
Need a technical second opinion?
Describe the situation.
Send what is happening, who is affected, how long it has been going on, and any vendors or systems involved. I’ll help identify the best next step—whether that is an assessment, troubleshooting, implementation work, or urgent support.
Request an assessment
405-349-6428
Emergency and break-fix support are available when work is stopped. Service area: OKC and surrounding areas.